At SaDM Shiny, we are committed to delivering high-quality products. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a refund and return process under the following conditions:
1. Return eligibility
Returns are accepted within 30 days from the date of purchase. The product must be unused, in its original packaging, and in a resalable condition. If the product is defective or damaged upon arrival, please contact us immediately, and we will provide guidance on how to proceed.
2. Return process
To initiate a return, please contact us with your order details and the reason for the return. We will provide instructions on how to return the product. All return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.
3. Refunds
Refunds will be issued once the returned product is received and inspected. Please note that the inspection process may take a few business days. If the return is accepted, the refund will be processed to the original payment method used at the time of purchase.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original product and place a new order for the desired item.
5. Modifications to the policy
SaDM Shiny reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us for further assistance.